RETURNS & EXCHANGES
Thank you for your bold purchase. Our daring quality control teams will scrutinize your items before embarking on their journey to ensure your satisfaction, with guaranteed quality. Embrace the challenge of requesting returns within 15 days after delivery!
Cancel & Refund:
| Order Status | Requirements and Notice | Solution |
|---|---|---|
| Before shipment | Apply for cancel orders within 24 hours | 100% order amount |
| Apply for cancel orders OVER 24 hours | 95% of the order amount (deduct 5% processing fee) | |
| Change Size | Contact Customer Service Team via service@jdongsoe.com | |
| Shipped | Once an order has been shipped, it cannot be canceled or changed. |
Return Procedure:
- Capture a clear photo of the item.
- Contact our customer service crew at service@jdongsoe.com.
- Submit photos and order ID to customer service, outlining your issues and desired solution. Options include return, refund, exchange, or resend.
- The customer service team will provide you with the address; please do not send the package back to where it came from, as it would delay your refund procedure.
- Streamlined Returns: Notify Us of Your Tracking Number for Hassle-Free Processing.
In certain situations, we are unable to process a refund without a return. However, we are happy to provide you with a coupon for your next purchase.
Examples of situations eligible for refund:
- Item not as expected;
- Size discrepancy according to our size chart;
- Delay in shipping status update;
- Discrepancy in product description or fabric compared to our listing;
- Placed an incorrect order and already shipped.